My son has been wearing his Fuzzibunz cloth diapers for exactly 1 year (find them here on Amazon). And the seam in one of the diapers had come undone. They have a lifetime warranty, so great time for me to test out their customer service and report what happened to you!!
See my cloth diaper post here for everything you need to know about how to cloth diaper.
Here's the problem:
I went to the Fuzzibunz website and registered my warranty claim on October 3rd. They have a form you fill out online. You do have to upload a picture of the damaged product and a copy of the receipt. I ordered mine from Amazon, so was able to save my receipt from my Amazon account very easily.
The very next day on October 4th, I received an email with the address to send my damaged diaper with a claim number. I did have to pay the shipping to them, but that's minimal for getting a new replacement diaper! Six days later, on October 10th, I received an email that said my replacement diaper shipped to me. I got the new diaper on the 15th. So only 12 days from the day I filed my warranty claim, I got a new diaper! That's with shipping both ways (return the damaged diaper, and shipping the new diaper to me). Way to go Fuzzibunz!!
They even sent new inserts! I sent the damaged diaper without the inserts.
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ReplyDeleteHello Ashlee!
ReplyDeleteAs an employee of FuzziBunz cloth diapers, I would first like to thank you for taking the time to write this review. FuzziBunz diapers carry the best warranty in the industry!
I would like to clarify that while we do offer a lifetime warranty on snaps, defects in material or workmanship are covered for one year after the purchase of the diaper. For more information about what our warranty covers and does not cover, please see our warranty page at: http://www.fuzzibunz.com/Warranty.
Thanks again!
Celena
The FuzziBunz Team
Wow!! I'm very impressed to hear from you. Thanks for clarifying the warranty terms. Thanks for a great product! I love them!
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